Retail Analyst and Founder
NBK Retail

Natalie Berg is Retail Analyst and Founder of NBK Retail, a consultancy specialising in retail strategy and future trends. Natalie helps clients stay smart in global retail by providing valuable insights on the trends shaping the sector.

Based in London, she has more than 15 years’ experience heading up research teams at world-leading analyst firms Planet Retail and Kantar. As one of the Top 30 global retail influencers, Natalie has produced research on a number of industry topics including: convergence of physical and digital retail, store of the future, click & collect, customer loyalty, discount retailing and frictionless commerce.

She is a regular TV and radio commentator and her views on retail have been published in the FT, Guardian, BBC, The Times, Retail Week, among others. Natalie’s latest book, Amazon: How the World’s Most Relentless Retailer will Continue to Revolutionize Commerce, will be published by Kogan Page in January 2019.

Speaking at the Following:

Feb 6

Wednesday, February 6, 2019

Transforming Customer Experience in the Age of Disruption

02:15 PM – 3:10PM
Nine Kings Suite, Royal Lancaster London

How is the customer experience being revolutionised by digitalisation, in the work space, the retail space and across communities and cities? Is this being driven by a conscious change in consumer behaviour or is technology taking the lead? How can real estate owners adapt and what business models will thrive in this new consumer climate?